Customer Success Manager (full-time, Essen or remote) (m/w/d)

Customer Success Manager (full-time, Essen or remote)

What will you do?

- Become our customers ambassador and ensure an optimal customer journey from first contact to post-delivery of the project
- Moderate department communication to remove road-blocks in projects and monitor progress
- Monitor customer satisfaction, identify gaps in products, processes and propose solutions

Your background

- Min. 5 years of experience as a Technical Consultant, Project Manager or pre-sales engineer
- Strong relationship building and creative problem-solving skills
- Good project management skills with hands on experience
- Passion for customer facing partnerships, ability to act as an advocate for our strategic accounts.
- Bachelor s degree in economics or a technology related subject is preferred